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Refunds due to changes or cancellations

From Ticketmaster we offer you a comfortable, agile and easy way to buy tickets, as a distributor and intermediary between clients and the Promoters we work with.

If you were wrong with the purchase or you cannot attend the event, we are sorry to tell you that we cannot cancel nor change your tickets.
You will see the refund on the card you used to make the purchase on a period between 3 and 10 working days after the refund confirmation.

If your card is a credit card, you will see the refund after its balance.
Find out all the available information on the headland Changes and cancellations, or look for the name of the event on the top side searcher.

If the event has changed the date or the enclosure, the Promoter reserves the right to authorize or not the refund of the amount of the tickets. In case that it is affirmative, is the Promoter who sets the limits and conditions of that refund.
  • Purchases by web or telephone: The refund will be done automatically to the card of the purchase, and you will be able to see it on a period between 3 and 15 working days since the opening date of the refund period.
  • Purchases on Ticketmaster authorized establishments: Go to the same establishment where you bought the tickets.

As tickets dealers, we handle to offer you an easy and safe way to buy tickets in advance. We do not take part on the events’ organization at all, so any change is an organizer’s direct responsibility. Reason why the refund periods will be enabled once the promoter order it.

However, we are committed with our clients and we assure you that, as soon as we have the information about any change, we will publish it on our website, as well as through our main Social Networks (Facebook, Instagram and Twitter). In addition, if you have bought by web, we will send you a message to the e-mail address you have given us (also remember to check the Spam folder, or at Promotions folder, if you have Gmail account).

Find out all the available information on the headland Changes and cancellations, or look for the name of the event on the top side searcher.

If the event has changed the date or the enclosure, the Promoter reserves the right to authorize or not the refund of the amount of the tickets. In case that it is affirmative, is the Promoter who sets the limits and conditions of that refund.
  • Purchases by web or telephone: If you have already collected your tickets, go to one of our authorized establishments within the set term to hand them in. If you have not collected them, or if you have printed them at home, ask us for the refund here.
  • Purchases on Ticketmaster authorized establishments: Go to the same establishment where you bought the tickets.
As tickets dealers, we handle to offer you an easy and safe way to buy tickets in advance. We do not take part on the events’ organization at all, so any change is an organizer’s direct responsibility. However, we are committed with our clients and we assure you that, as soon as we have the information about any change, we will publish it on our website. In addition, if you have bought by web, we will send you a message to the e-mail address you have given us (also remember to check the Spam folder).
Contact directly with the event organizer to ask for your refund.
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