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Ticket collection
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Ticket collection

You can collect your tickets on any of our authorized establishments until 3 working days* before the event. You should not select the point, you can go to you prefer. This service is for free.

To collect them you will need:

  • Purchase reference
  • Card of the purchase
  • ID / Passport

List of establishments at your disposal.

*Ocassionally, and for organization purposes, the promoter of the event may interrupt ticket collection at the establishments before the 72 hours. For your commodity we recommend picking the tickets well in advanced. 

If you couldn’t have collected your tickets in advance and the enclosure does not have ATMs, you can collect your tickets on the box offices; to do that, you will need:
  • Purchase reference
  • Card of the purchase
  • ID / Passport
To collect your tickets on our authorized establishments you need:
  • Purchase reference
  • Card of the purchase
  • ID / Passport
If you cannot go to collect your tickets, you can authorize someone to collect them at any establishment or box office. The person you authorize will have to bring:
  • Purchase reference
  • Copy of the card of the purchase
  • Copy of the ID/Passport of the card holder
  • Written authorization signed by the holder, where it must be indicated the ID / Passport of the holder and the authorized person
  • ID/ Passport of the authorized person
In most cases, the number of the new card does not change from the expire done; however, there are bank entities that can modify any of the last 4 digits.

If this is your case, you can collect the tickets at one of our authorized establishments with the original card of the purchase, even if expired, and the ID. If you do not have it, you will be able to acquire them bringing any bank document in which appears the number of the card and the complete name of the holder.
You can collect your tickets at one of our authorized establishments by bringing any bank document where appears the number of the cancelled card and the complete number of the holder.
Although there is less than 72 hours for the show, your tickets may not be on the box offices yet. Access to Print tickets and check the status of your purchase:
  • Paid: you can still print your tickets on our authorized establishments.
  • Printed: the tickets have been printed and sent to the box offices, so you will be able to collect them there, on the same day of the event.

You can buy and print your tickets on the ATMs you will find at the entrance of some enclosures. To collect your tickets, you will need the card of the purchase.

You can print your tickets introducing the card of the purchase at the ATMs you will find at the entrance of some enclosures. You have to take into account that all the tickets you have pending to print for that enclosure will be printed.

This collect option is not available. You can check the new collect options here.

The going on sale of the football tickets is a club decision, so that if you want more information, we recommend you to contact them directly.
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