Attention Covid-19 measures! We inform you that according to the royal decree 11/2020 of last Mars 31, the organizer of the event can establish a deadline for a refund request of 14 days from the postponement statement. In the event that you request a refund within this period, the organizer must attend to the refund of the amount within 60 days of the communication being sent.
If your event has been cancelled, there’s nothing you need to do. We’ll get in touch with you directly with more information. Please do not contact us for this reason, as soon as we receive the information we will send you an email with the date on which you will receive the refund and another email when it has already been made.
If your event has been rescheduled, we are working with the event organiser to identify new dates and we will contact you as soon as we have confirmation and more information this. Until the new date is known, we are not authorized to make any return.