• The tickets are under my name. Do I have to show my ID/Passport at the door?

Yes, if you are the ticket holder. You’ll need the ID/Passport to identify yourself at the venue’s access.

• Can I Access the concert if the ticket is not under my name?

You can only access the concert if the ticket holder accesses with you. That is, the person whose name appears on the tickets.

If your name doesn’t appear on the tickets you are not with the ticket holder, you won’t be able to access the concert.

• What do I have to do if I want to buy tickets but I’m not going to the concert? (e.g. I want to  give them as a gift)

If you want to give the tickets as a gift you’ll have to give the name of one of the persons who will assist "the ticket holder" (only active for purchases for the general public, not available during the Fans pre-sale). The person receiving the tickets as a gift will have to identify him/herself with the ticket (where his/her name will appear) and the supporting documents (ID/Passport/Photo ID) at the access control.

If you are giving more than one ticket all the persons assisting will have to access with the ticket holder.

• What happens if I’m the ticket holder and I’m not going to the concert?

Unfortunately, no refunds or changes in the ticket holder’s name will be accepted after the purchase of the tickets.

If you are going to give away the tickets you will buy, it will be indispensable to indicate the name of the head assistant at the moment of the purchase (only active for purchases for the general public, not available during the Fans pre-sale). The person who receives the tickets as a gift will must identify himself/herself at the access control with the ticket and an identification document (DNI / Passport / ID Photo).

If you are not sure that you will be able to assist the concert, you can buy the non-attendance insurance during the purchase.

You can see here the insurance conditions.

• What happens if I’m the ticket holder but I won’t be accessing the venue with my group?

Your group will only be able to access if you are with them. You’ll have to bring the supporting document (ID/Passport/ Photo ID) that identifies you.

All the tickets of the same purchase will be in the same sector, to avoid separating a group of attendees in different entrances.