I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance? You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. You can speak to them here Related articles I’m worried about Coronavirus COVID-19. Can I get a refund? What if my event is cancelled or rescheduled due to Coronavirus COVID-19? The event that I bought tickets for has changed Information: COVID-19 (Coronavirus) Non-attendance Insurance. General information.