If you have any question, MONDIAL ASSISTANCE provides you with its Customer Support telephone 902 10 93 59 and web page www.allianz-assistance.es where you will find all the information you need.

As soon as you know you won't be able to use your ticket for the event for a reason specified in the policy, contact MONDIAL ASSISTANCE immediately by email siniestros@mondial-assistance.es or phone 902 10 93 58.

Check here the terms and conditions of the Non-attendance Insurance.