As a general rule, your tickets will only be refunded if the event is finally cancelled by the event promoter.
If for any personal reason you are unable to attend the event, we can unfortunately not guarantee the refund of your tickets unless there are justified reasons of force majeure, as defined in our Ticketmaster Terms and Conditions of Purchase.
If you have purchased tickets from Fan to Fan the policy is the same. We cannot offer any exchanges or refunds unless the event has been cancelled.