Frequently asked questions

• I have bought my tickets, but when I access my account it tells me that 'they are not ready'. What does this mean?
• I received a notification that I will receive my tickets closer to the concert date. Is this normal?
• What is delayed ticketing?
• The card I made the payment with has changed.
• I can't buy with the American Express card
• Who is Rokt? I received an email from Rokt after I signed up to an offer on Ticketmaster.