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We send your tickets home

We send your tickets to your home on a period of approximately 3 working days on the delivery location, to every country where UPS distribute.

If you want to know your delivery status, go to the UPS web site (www.ups.es ) and introduce the tracking number we sent you on the UPS shipment notification e-mail. You can also check the status of your shipment by entering your purchase reference number at “Tracking” and selecting “Track by Reference”. You can also check it with the purchase reference. On the Follow up menu, you will find the option Follow up by reference.

If at the delivery moment you are not on your home, they will leave you a notification in order that you contact UPS (customer service phone: 902 88 88 20) to accord a new date or time. We recommend that you check when the delivery is planned on their web site, because they will try it three times before returning us it. In this case, you will be able to collect them at the box offices or at our authorized establishments.

Note: Be sure that this service is available for the event you are buying and select it during the purchase process. After it, it is not possible any more.

Warning: UPS may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver or neighbours of the receiver). UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

When you receive the UPS sending notification e-mail, you can modify the sending address contacting the UPS Customer Service by calling 902 88 88 20.
You can check the status of your sending once UPS has received the tickets on its office. Go to their web site and introduce the tracking number we sent you on the sending notification e-mail.
Once we begin the shipment from our offices, you will receive an e-mail with all the details (remember also check the spam, or at Promotions folder, if you have Gmail account). In this email, you will find the tracking number.

You can also check the status of your parcel with the purchase reference number. In the Tracking menu you will find the Track by Reference option.
If you want to know the status of your sending, go to the UPS web site (www.ups.es ) and introduce the tracking number we sent you on the sending notification e-mail.

You can also check it with the purchase reference. On the tracking menu you will find the option “tracking by reference”.

If at the delivery time you are not at home, they will leave you a note in order that you contact with UPS (customer service phone: 902 88 88 20) and you arrange a new date or time. We recommend that you check on their web site when the delivery is scheduled, because they will try it 3 times before returning them to us. In this case, you will be able to collect them at the box offices or at any of our authorized establishments.

Attention! Ups can deliver a shipment to the addressee who appears on the Waybill or to another person who seems to be authorized to accept the shipment delivery on the name of the addressee (as it could be people from the same building as the addressee or neighbors). UPS can use an electronic device to get the delivery proof, and the sender accepts that he/she won’t object to the fact that UPS trust the printed copy of the previous as a proof, based on the fact that the information is obtained and kept on an electronic way.

Note: Be sure that this service is available for the event you are buying and select it during the purchase process. After it, it is not possible any more.
If UPS returns the parcel, tickets can be collected at the box office of the venue or at any of our authorized centers.
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