Ticketmaster Help

Stray Kids will perform at Estadi Olímpic Lluís Companys on Saturday, July 24, 2027.

Read the presale section for more information about accessing those sales.

The general sale starts on Thursday, November 19, 2026, at 3:00 pm CET with a ticket limit of 4.

If you don’t see the information you're looking for in our help page, visit the Stray Kids event page for up-to-date details on start times, ticket limits and presales.

Presale

When is the Artist Presale?

The Artist Presale is on Wednesday, November 18, 2026, and runs from 3:00 pm CET until 10:00 pm CET. You can purchase up to 4 tickets during a presale.

How do I sign up for the Stray Kids Artist Presale?

Visit the Stray Kids Artist Presale sign up page. You can sign up any time before Sunday, November 15, 2026, at 9:00 pm CET.

From their page, follow these steps:

1. Sign into your Ticketmaster Account. There may be additional requirements as stated on the sign up page.
2. Select the check box for the shows you’d like to join the presale for.
3. Review your selections for the correct date, time zones and location.
4. Click or tap Sign Up.

You're all set. Make sure you see the confirmation page to review which of your presales are hosted by us and which ones are hosted by another site.

You can edit your selections up until the sign up window closes. We’ll send you an email and/or text message the day before your presales with a link to join.

How does the Stray Kids Artist Presale work?

Any fan that signs up has the opportunity to join the presales they selected. The day before each of your presales we’ll email you a reminder with a link to the Artist Presale.

For presales hosted by Ticketmaster, we recommend joining the waiting room 30 minutes before the start of the sale.

Visit our help page for more information about signing up for presales.

Some of the presales available include the following:

STAY Membership Presale begins on Wednesday, November 18, 2026, at 11:00 am CET for Estadi Olímpic Lluís Companys with a ticket limit of 4. To get your presale instructions, visit the STAY Membership Presale page.

To see a full list of the presales available for your date and venue, visit the Stray Kids Event Details page.

Ticket availability may differ between presales.

Accessible Tickets

Accessible / Wheelchair tickets can be purchased by contacting our Accessibility Line at +34 930 497 500, Monday to Friday, 10:00 to 18:00. This line is dedicated to assisting fans who require accessible seating.

VIP Packages and Event Extras

Stray Kids is offering the GA SOUNDCHECK VIP PACKAGE which includes:

• One General Admission Standing ticket to see Stray Kids Live!
• Access to the pre-show Stray Kids soundcheck
• Specially designed VIP gift item
• Commemorative VIP laminate and lanyard
• Early entry to the venue
• Pre-show tour merchandise shopping opportunity
• Designated check-in and on-site VIP event staff

VIP Package items are subject to change by the Event Organizer.

Accessing your mobile tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until this time.

Before leaving for your event, we recommend viewing your ticket in the app or adding your ticket to a mobile wallet to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both available for event tickets 3 days after the general onsale . For step by step instructions, visit How do I transfer tickets? or How do I sell tickets?
 

If you do not see the information you are looking for in our help page, visit the U2 Ticketmaster page for Barcelona or the U2 Ticketmaster page for Seville for up-to-date details on start times, ticket limits and presales.

U2.com Presale

Paid U2.com subscribers get first access to tickets in the presale. There is a limit of 4 tickets per show. The U2.com Subscriber Presale starts on the following days:

• Feedback Group -  From Monday, November 9 at 10:00 a.m. until Wednesday, November 11 at 10:00 p.m.
• The Hype Group - From Tuesday 10 November at 10:00 a.m. until Wednesday, November 11 at 10:00 p.m.

How do I update the email address on my Ticketmaster account?

To update your email:

1. Sign in to your Ticketmaster account on a desktop computer.
2. Update your email address to exactly match the email associated with your paid U2.com subscription.
3. Complete any required verification steps.

Both groups use a unique presale access code to unlock ticket inventory.

Can I subscribe to U2.com and get a presale code?

Yes. New paid subscribers join The Hype Group and receive a code. Free U2.com accounts are not eligible.

Does a free U2.com account count?

No. Presale codes are for paid subscribers only.

Does a code guarantee tickets?

No. Codes give you access to a presale, but do not guarantee tickets which are limited and subject to availability.

How many tickets can I buy?

There is a limit of 4 tickets per show.

How do I know which priority presale group I’m in?

There are two U2.com Subscriber Presale groups, and you’ll find yours on your U2 Account Info page.

• Feedback Group - subscribers who were current, paid-up subscribers at 00:00 IST/BST / 01:00 CEST on Friday 25 September 2026, and have kept their subscription active without a lapse.
• The Hype Group - subscribers who joined, or upgraded an expired account, after 00:00 IST/BST / 01:00 CEST on Friday 25 September 2026. Paid subscribers who joined or renewed after that time have access on the second day of the U2.com Subscriber Presale.

Other Presales

Live Nation Presale

The Live Nation Presale begins on Thursday, 12 November at, 10:00 CET, with a ticket limit of 4 per show It ends on Thursday, 12 November at 22:00 CET.

Visa Presale

The Visa Presale begins on Wednesday, 11 November at 10:00 CET, with a ticket limit of 4 per show. It ends on Wednesday, 11 November at 22:00 CET. A Visa payment method is required to access this presale.

Album Preorder Presale

The Album Preorder Presale begins on Wednesday, 11 November at 10:00 CET, with a ticket limit of 4 per show. It ends on Wednesday, 11 November at 22:00 CET. Visit the relevant album preorder provider for access instructions.

To see a full list of the presales available for your date and venue, visit the U2 Ticketmaster page for Barcelona or the U2 Ticketmaster page for Seville.

Ticket availability may differ between presales.

Accessible Tickets

Accessible / Wheelchair tickets can be purchased by contacting our Accessibility Line at +34 930 497 500, Monday to Friday, 10:00 to 18:00. This line is dedicated to assisting fans who require accessible seating.  

Venues are solely responsible for establishing their own accessible ticket policies. Availability, type and location of accessible tickets will vary by venue. Venues decide where their accessible tickets will be sold, and may decide to sell these tickets themselves.

Accessing your mobile tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until this time.

Before leaving for your event, we recommend viewing your ticket in the app or adding your ticket to a mobile wallet to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both available for event tickets no later than 31 January, 2027 . For step by step instructions, visit How do I transfer tickets? or How do I sell tickets?
 

Harry Styles will perform shows in Madrid, Berlin, London, Paris, Rome, Dublin, USA and Canada. You can review a list of dates by checking the Harry Styles details page for the most updated information.

Madrid

Harry Styles will perform 2 shows at Riyadh Air Metropolitano, Madrid on Friday, July 16, 2027 and Saturday, July 17, 2027. Age restrictions may apply, so visit the official venue site to learn more. 

The general sale starts on Monday, September 14, 2026 at 16:00 PM CEST with a ticket limit of 8.

If you don’t see the information you're looking for in our help page, visit the Harry Styles site for up-to-date details on show dates, start times, ticket limits and presales.

Read the presale section for more information about accessing those sales.

The Event Organizer will release the ticket price details when sales begin.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

Some of the presales available include the following:

• AMEX Presale begins on Monday, September 14, 2026 at 9:00 AM CEST for Riyadh Air Metropolitano, with a ticket limit of 8. The presale ends on Monday, September 14, 2026 at 15:00 PM CEST

To see a full list of the presales available for your date and venue, visit the Harry Styles: Together, Together Event Details page.

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +34 930 497 500, Monday to Friday, 10:00 to 18:00. This line is dedicated to assisting fans who require accessible seating. 

Age Restriction

Minors under the age of 16 may only enter the venue when accompanied by a responsible adult holding a ticket for the same section and gate.

All attendees must have a valid ticket, regardless of age.
 

Accessing your mobile tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until this time.

Before leaving for your event, we recommend viewing your ticket in the app or adding your ticket to a mobile wallet to avoid internet connectivity issues at the venue.

For shows in other countries, refer to our help pages below

If you don’t see the information you're looking for in our help page, visit the Olivia Rodrigo: The Unraveled Tour site for up-to-date details on start times, ticket limits and presales.

Silver Star Tickets

Olivia Rodrigo is making a limited number of Silver Star Tickets available on the ‘The Unraveled Tour’ and giving fans the chance to request these special tickets. Silver Star Tickets are £/€25 each including fees and only sold in pairs, with a limit of 2 tickets per person. 

Ticket requests and additional details for are now available on the pages below:

• US Ticket Request page
• CA Ticket Request page
• UK Ticket Request page
• Spain Ticket Request page
• Germany Ticket Request page

For all shows in the UK and Europe, tickets are non-transferable and must be claimed in-person by the buyer at the venue on the day of the show. If tickets for these shows are transferred or resold they may be canceled with no refund. 

After the request window closes on Thursday, September 3 at 4:59 AM BST / 5:59 AM CEST, we'll let you know if any of your requested tickets can be fulfilled, and your card will be charged. 

If you’re looking to request tickets for North American dates, visit US Ticket Request page . If you’re looking for Silver Star Tickets for France, Italy, Netherlands or Sweden, follow instructions on: https://oliviarodrigo.lnk.to/silverstartickets

FAQs

What happens after I request tickets?

You’ll get an email summarizing your request but your card will not be charged at this time. After the request window closes, you’ll get another email on or before Wednesday, September 9 confirming if any of your requested tickets can be fulfilled. If fulfilled, your card will be charged. You will NOT receive another email if your requested tickets can not be fulfilled. All sales are final, and refunds and exchanges will not be available.

Am I guaranteed tickets?

Submitting a request doesn’t guarantee tickets. If none of your requested tickets are fulfilled, your card will not be charged.

When will my card be charged?

Your card will only be charged if your request can be fulfilled after the request window closes. To avoid declined transactions, please make sure your card has available funds to cover your maximum potential total. If your card is declined, you will lose your tickets.

What if my requested tickets aren’t fulfilled?

Fans whose requested tickets are not fulfilled will not receive an email, and your card will not be charged. You can review the status of your requested tickets anytime by returning to the My Request page. If your tickets are not fulfilled, the status will show as unsuccessful. 

What happens if I submit another request?

You can place 1 request for up to 2 events per country before the request window closes on Thursday, September 3 at 4:59 AM BST / 5:59 AM CEST. If you submit a second request for shows in a country you've already requested, your new request will override the previous one, and that earlier request will be cancelled. 

You can only be matched with Silver Star tickets for 1 show in each market.

Can I change my request?

Yes, if you want to change your request you will need to submit a new request before Thursday, September 3 at 4:59 AM BST / 5:59 AM CEST. To submit a new request, return to the request page and sign in. Your new request will override and cancel your previous request.

Can I cancel my request after it’s submitted?

Yes, you can cancel your request at any time before Thursday, September 3 at 4:59 AM BST / 5:59 AM CESTon the My Request  page.

Why am I being asked to complete a security check to request tickets?

Ticketmaster is working in partnership with the artist to help protect fans and prevent bad actors from requesting tickets. This means some fans may be required to complete a security check.

Most fans won’t notice any difference. Some fans may be asked to complete a quick selfie or, in rare cases, share a form of ID.

If you’re asked to complete a security check when requesting tickets, you’ll need to provide the requested information via Persona to sign up.

Persona is an industry-leading identity verification platform trusted by major companies across financial services, e-commerce, and technology. Persona uses encrypted, secure technology to verify your identity.

Olivia Rodrigo: The Unraveled Tour Events ticketed by Ticketmaster

This chart’s information may change, so please check the Olivia Rodrigo event page for the most up-to-date information.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

Some of the presales available include the following:

• Album Presale begins on Tuesday, May 5 at 12:00 local with a ticket limit of 4.
• American Express Presale begins on Tuesday, May 5 at 12:00 local with a ticket limit of 4. This presale is available to eligible American Express cardholders and requires payment with an AMEX card.

Ticket availability may differ between presales.

Accessible Tickets

Accessing your mobile tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until this time.

Before leaving for your event, we recommend viewing your ticket in the app or adding your ticket to a mobile wallet to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

You can sell your tickets from your order. Click or tap the sell button and select the tickets you would like to sell. Visit our help pages for step-by-step instructions and more information on the process.

Karol G will perform 3 shows in Spain:

• June 3 and 4.  2027 – Estadi Olímpic, Barcelona
• June 11, 12, and 13, 2027 – Estadio Olímpico La Cartuja de Sevilla, Sevilla
• June 24, 25, 26 and 27, 2027 – Riyadh Air Metropolitano, Madrid

 Age restrictions may apply, so visit the official venue site to learn more. 

Read the presale section for more information about accessing those sales.

The general sale starts on Thursday, April 30, 2026 at 10:00 AM local time with a ticket limit of 6.

The Event Organizer will release the ticket price details when sales begin.

If you don’t see the information you're looking for in our help page, visit the Karol G event site for up-to-date details on start times, ticket limits and presales.

Events ticketed by Ticketmaster

This chart’s information may change, so please check the Karol G Event site for the most up-to-date information.

Show Date	Location	Presale Start Times	Onsale Start Times
June 3, 2027	Barcelona, Spain – Estadi Olímpic	April 27, 2026 10:00 AM	April 30, 2026 10:00 AM
June 11, 2027	Sevilla, Spain – Estadio Olímpico La Cartuja de Sevilla	April 27, 2026 10:00 AM	April 30, 2026 10:00 AM
June 24, 2027	Madrid, Spain – Riyadh Air Metropolitano	April 27, 2026 10:00 AM	April 30, 2026 10:00 AM

Presale

There are several presales for this tour, including an Artist Presale and Sponsored Presales, which you can find more detail on below.

When is the Artist Presale?

The Artist Presale is on Monday, April 27, 2026 and runs from 10:00 AM to Tuesday, April 28, 23:00 local time. You can purchase up to 6 tickets during a presale.

How do I sign up for the Karol G Artist Presale?

Visit the Karol G Artist Presale sign up page. You can sign up any time before Friday, April 24 at 16:00 local time.

From their page, follow these steps:

• Sign into your Ticketmaster Account. There may be additional requirements as stated on the sign up page.
• Select the check box for the Artist Presale(s) you’d like to join
• Review your selections for the correct date and location.
• Click or tap Sign Up.

You’re all set. Make sure you see the confirmation page to review which of your presales are hosted by us and which ones are hosted by another site.

How does the Karol G Artist Presale work?

Any fan that signs up has the opportunity to join the Artist Presale they selected. The day before each of your presales we’ll email you a reminder with a link to the Artist Presale.

Once you follow the link, you’ll have to enter a queue. We recommend joining the waiting room 30 minutes before the start of the sale. No code is required to join the Artist presales as access is tied to your account.

Visit our help page for more information about signing up for Artist Presales. 

Other Presales

• Live Nation Presale begins on Wednesday, April 29, 2026 – 10:00 with a ticket limit of 6.

Ticket availability may differ between presales.

Accessible Tickets

Accessible wheelchair tickets can be purchased by contacting our Accessibility Line at +34 930 497 500, Monday to Friday, 10:00 to 18:00. This line is dedicated to assisting fans who require accessible seating. 

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster. 

Accessing your mobile tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until this time.

Before leaving for your event, we recommend viewing your ticket in the app or adding your ticket to a mobile wallet to avoid internet connectivity issues at the venue.

Transferring or selling your tickets