To enhance your experience and fight against malicious technology, we’re asking
you to verify your phone number. This simple step provides an extra layer of
verification that helps us separate real human fans from bots.
Why does Ticketmaster require a phone number on my account?
We take fighting bots very seriously — they use malicious technology to set up
accounts and access tickets faster than real people. We want to make sure only
real, human fans can create accounts and access tickets. A phone number is an
extra layer of verification that helps us fight bots and combat abuse.
How does adding a phone number separate me from bots?
A phone number can help us verify your identity.
By having direct access to an active number and a verification code delivered to
your phone we decrease the opportunity for suspicious users, especially bots, to
create Ticketmaster accounts.
How does the verification process work?
Using a mobile phone number:
1.When you create an account, or add a phone number to an existing account,
we’ll ask you to provide a number that receives texts or SMS messaging.
2.Sometimes, it can take a few minutes for the text with your one-time code to
arrive on your phone.
3.Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new phone
number or you request a new code.
I get an error message informing me that my phone number is not
accepted or supported, but I know my number is valid. What should I do?
Only mobile carrier or landline phone numbers are accepted. Additional methods
like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not
accepted or supported. If you’re still having trouble, please contact Fan Support for help.
What should I do if my verification code has expired?
If your verification code has expired, you can request a new code by clicking
Request a new code link. Remember, the verification code is unique and will
change each time you verify a new phone number or request a new code.
