Ed Sheeran will perform on 30 and 31 May 2025 at the Cívitas Metropolitano in Madrid. Tickets for these concerts are only available through livenation.es and Ticketmaster. Tickets purchased on secondary markets other than Ticketmaster will not be valid for this concert.
Tickets for these concerts are nominal and exclusively digital tickets for mobile phones, which can only be downloaded from the Ticketmaster.es app on your mobile phone 4 days before the concert.
The name of the purchaser, holder of the Ticketmaster account with which the purchase is registered, will appear on all tickets and it will be a prerequisite that he/she is present on the day of the concert and will be accompanied by the companions for whom he/she purchased tickets. Changes of ticket ownership and refunds are not permitted once the purchase has been completed.
More info about the nominal tickets here.
How can I buy tickets?
Ed Sheeran's promoters are committed to combating resale and the unethical secondary ticket market.
For the 2025 tour we will be operating a policy of tickets being named and sold ONLY through our official ticket outlets.
There is a strict purchase limit of six tickets per customer account for this tour. We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our website if you attempt to exceed the stated ticket limit.
To purchase tickets, please follow these steps:
1. Go to My Account and enter your personal details.
2. On the day of ticket sales, select your tickets, read and accept the terms and conditions.
3. Tickets will only be available on the Ticketmaster App and will be activated days before the concert.
On arrival at the concert you will need to arrive as a group and present your ticket(s) with the main ticket buyer present. The ticket purchaser, who holds the Ticketmaster account with which the purchase was registered, must show an official ID that matches the name on the ticket(s).
Where can I buy nominative tickets?
Tickets can only be purchased through the official sales websites:
You can buy them at Livenation.es, Ticketmaster.es and edsheeran.com.
When do tickets go on sale?
Concert 30 May 2025: on sale now here.
Concert 31 May 2025: tickets for this concert go on sale on Wednesday 17 July at 9:00h.
Pre-sales available from Monday 15 July at 9:00h.
How much do tickets cost?
You can buy tickets from €25 (+ booking fee), see all prices here
How can I buy reduced mobility tickets?
Tickets can be purchased through Ticketmaster only by telephone on 93 288 70 33 (no online sales) from Wednesday 17 July at 9am. You will be able to purchase a companion ticket.
* These tickets are exclusively for wheelchair users.
What happens if tickets sell out?
Tickets can get booked up quickly, but may become available again if tickets are not sold out. Please be patient and try again.
What is ticket scalping and secondary ticket scalping?
Unethical ticket scalping and secondary ticket scalping occurs when individuals purchase tickets at face value and then resell them at very high prices through unofficial artist websites and methods, denying fans the opportunity to purchase at face value.
Unauthorised ticket scalpers use multiple payment cards, false identities and sophisticated software ("bots") to purchase large quantities of tickets, which they then offer for resale at very high prices.
How many tickets can I buy?
There will be a limit of 6 tickets per concert date per transaction. This restriction is in place to give as many people as possible a fair chance to purchase tickets. The entire group must arrive at the same time as the ticket purchaser, who must provide official identification.
NOTE: Any transaction that is detected as a purchase by bots, customers creating duplicate accounts to purchase more tickets than the stated limit or any action indicating a suspicious purchase in excess of the ticket limit will be cancelled.
What is a lead buyer?
A lead buyer is the name of the cardholder registered during the purchase process. You can find it in the purchase confirmation email and on your ticket.
It is important that the main buyer, the holder of the Ticketmaster account with which the purchase was registered, arrives with his/her group and valid official photo ID that matches the tickets to access the show.
What if we want to go in a larger group/family?
You will have to make another purchase with a different main buyer name and a different card.
Can I buy tickets as a gift?
The photo ID must match the main purchaser and will be a requirement for entry. All other tickets purchased by that person can be used by other people as long as they ALL arrive with the main purchaser. If you wish to purchase tickets as a gift, you will also need to attend in order for your recipients to gain access to the concert.
What are the entry requirements?
Ed Sheeran concert tickets are mobile tickets; this means that your mobile phone is your ticket. This way, you can carry your tickets with you in an accessible, secure and sustainable way on your device.
Mobile tickets will be scanned directly downloaded from your Ticketmaster account via the App on your mobile phone.
Tickets in PDF, paper or screenshots and/or images will not be valid.
Find out more about Mobile Tickets here.
You may be required to present your booking confirmation email and a valid photo ID that matches the name of the person making the purchase.
Acceptable forms of photo ID are: Valid or recently expired ID/passport (as long as the photo is current), valid driving licence (including provisional).
Before arriving at the venue, please make sure to:
- Fully charge your mobile phone.
- Install the Ticketmaster app and check your tickets to make sure you can access them if there is no internet connection at the venue.
What are the age restrictions?
This event is for all ages, and everyone must have a ticket to enter.
Children under 16 must be accompanied by a parent or legal guardian.
Ticket delivery
The artist and the event organiser are actively working against the unscrupulous secondary market, where fans have to pay excessively high prices for tickets and risk being ripped off. For your security, the concert has personalised digital mobile tickets. Although tickets can be purchased on LiveNation.co.uk and Ticketmaster.co.uk, they can only be accessed and used for entry using the Ticketmaster App. Tickets will be delivered a few days before the event, the QR codes will not be visible until then.
I can't find the confirmation email
First of all, check your spam or junk mail folder. During periods of high demand, confirmation emails can take up to 24 hours to arrive. If you still haven't received your confirmation, please contact the customer service department of the site where you purchased your tickets. If you are not sure which company you purchased from, you can check your credit card transactions or bank statement.
I cannot access my ticket(s).
Make sure your phone is fully charged before you leave home to avoid this situation. Of course, if something happens beyond your control, go to the ticket office where someone will try to help you find your order.
What happens if I lose my ticket before the concert?
Please contact the customer service department of the ticketing website you booked with.
Fan-to-Fan service and ticket transfer
Fan-to-Fan service will be available on 13 July 2024 at 10:00 a.m. for the 30 May concert and on 20 July for the 31 May concert; it closes eight hours before the concert. Read our "How do I sell my tickets?" FAQ for more information.
Unauthorised second-hand resale is prohibited and will result in the cancellation of the original booking.
Ticket transfers are not currently active for this event. This is an advance booked event, so the main purchaser must arrive with the entire party to gain access to the venue. The ticket holder may be required to show photo ID upon entry. It is not possible to change the name of the ticket holder.
Are cameras allowed?
Professional cameras (with detachable lenses), video and recording equipment are not allowed. Simple compact cameras and mobile phones are allowed.
How early should we arrive?
Please check official websites for door opening times and arrive in plenty of time to gain access before the concert starts.
What if my ticket cannot be scanned at the entrance?
Don't worry, we can try to help you. First, head to the ticket office where someone will be able to help you figure out what went wrong.
What if I lose my phone or change my mobile number?
Contact Ticketmaster Fan Support for help.
What else is being done to combat scalping?
Your tickets are linked to your account with the official ticketing site of your choice. This means that your ticket and the individual information you provided when purchasing are linked. If a ticket is resold by any method other than through the official resale at face value, you will be denied entry to the venue.