On 20 and 21 June 2025 DELLAFUENTE will give the only two concerts in Spain at the Riyadh Air Metropolitano Stadium in Madrid.
General Information:
Tickets delivery
This is a digital tickets-only event. This means that there are no PDF or paper tickets available.
Your mobile is your ticket! Your tickets will be scanned directly from your Ticketmaster app on your mobile phone.
TICKETS / TICKETS
Where are the official ticket sales points?
Tickets for the concert on 20 June are sold out, but you can still purchase the last available tickets for the concert on 21 June at
Ticketmaster.
Where do I find my ticket?
Open the Ticketmaster app. Log in to your Ticketmaster account. Click on ‘My
events’ and search for your order. Click ‘View tickets’ to access your tickets.
You can check all the information here.
IMPORTANT: The QR on your ticket allows access to the venue only once. It is your
responsibility to keep it safe and prevent it from being duplicated.
Do I need to print my ticket?
No, your tickets will be validated directly with the QR by the concert staff.
Can I transfer my ticket?
The ticket transfer option will be available through Ticketmaster
from 13 June until the concert start time.
What happens if I buy my ticket from an unofficial point of sale, from an auction website
or from a private individual and it turns out to be a fake?
Resale is prohibited. The organisation does not guarantee the authenticity of the tickets
if they have not been purchased from official sales points. To avoid fraud, please do not
buy from resale platforms. We are not responsible for incidents
related to tickets purchased outside the official sales channel mentioned
above.
TIMETABLE
Early Access doors opening: 17:00
General doors opening: 17:30
Show start: 21:15
Parking opening: 15:00
Event schedule: Friday from 12:00 - 22:30 and Saturday from 13:00 - 22:30.
GATES AND ACCESS
Through which gate can I access the venue?
You can check the access gate that corresponds to you at your entrance.
EARLY ACCESS
What are the benefits?
If you have purchased Early Access, you will have preferential access to the arena before the general public
What time is the Early Access door opening?
Early Access doors will open at 17:00h, half an hour before the general doors open
.
What will the Early Access gates be?
Please arrive at 16:00 in front of gate 25, where you will be security searched, your tickets will be validated at
and the security staff will give you access.
MERCHANDISING AND UPSELLS
Scarves and flags. If you have purchased one of these items for the concert on 20 June, you will find it in your Ticketmaster account at the Bernabeu event. Your ticket for the concert will be at the Metropolitano event.
What time and where can I buy official merchandising?
The merchandising sales hours are from 15:30h until the start of the concert at
21:15h. There will be 5 official merchandising stands located in the ring around the stadium at
(see map).
What are upsells?
Upsells are limited edition scarves and flags for these concerts that can be purchased at
when you buy your ticket.
We remind you that upsells can ONLY be purchased with the purchase of tickets at
Ticketmaster, they cannot be purchased at the merchandising stands.
What time and where can I pick up the upsell?
The pick-up time is from 15:30h until the concert starts at 21:15h.
There are two collection points:
○ Stall 1B, located next to Stall 1: Upsell collection only.
We recommend people who do not want to buy additional
merchandising to come here, as only upsells can be collected.
○ Booth 4: Upsell collection and additional merchandising purchase.
We recommend that people who want to purchase merchandising in addition to the
merchandising in addition to collecting upsells to avoid having to
queue twice.
What happens if I have not been able to collect my upsell?
We recommend that you collect your scarf from the collection point before the
event starts. Afterwards, we cannot guarantee that it will still be available or that there will be options for
delivery. Thank you for your understanding!
MOBILITY, TRANSPORT AND PARKING
How can I get to the stadium?
Enter your home address here and receive convenient directions from
Google Maps with the best way to get to the Riyadh Air Metropolitan.
Where can I get a parking space?
You can purchase your parking space at the Stadium through Ticketmaster. Remember
that they are for the exclusive use of people who have purchased their parking space through
What time can I access the car park?
You will be able to access the car park from 15:00 and you must leave before
01:00 in the morning.
We recommend using public transport
If you use the metro, the nearest stop is “Estadio Metropolitano”,
corresponding to Line 7. But you can also get there from the stations of “Las
Rosas” (Line 2) and “Canillejas” (Line 5), which are a quarter of an hour's walk away.
If you use the bus, the area of influence of the stadium is served by 15 EMT lines and
20 intercity buses.
And if I take a taxi or VTC, where are the bus stops?
If you need to take a taxi, there are two pick-up stops, one located at
in the East area of the stadium and the other in the North area.
VTCs will only be allowed to drop off and pick up passengers in the dock located at
Avenida de Arcentales. They are not allowed to stop in any other street surrounding the
stadium.
Where can they wait if someone comes to pick me up by car?
If someone comes to pick you up after the concert by car, they can only wait for you with
their vehicle on East Street on the pavement closest to the stadium, following the indications of the Municipal Police.
following the instructions of the Municipal Police. Cars will not be allowed to stop on any other street surrounding the stadium at
MINORS
Children under the age of 16 must be accompanied at all times by a responsible adult.
PMR AND SPECIAL NEEDS
If you have mobility problems and use a wheelchair to get around, you can buy your ticket and up to three accompanying persons on +34 932 887 033, Monday to Friday from 10:00 to 18:00. You can also use this line for any queries related to this subject. We will be happy to help you.
The concerts on 20 and 21 June have an accessibility plan for people with reduced mobility and special needs:
Support measures
There will be vibrating backpacks with individual magnetic loop system, orthopaedic material (such as wheelchairs, crutches, etc.), earplugs, code NaviLens, as well as support, assistance and accessibility staff for people who need it.
Please remember that these materials need to be ordered before 17 June by emailing info@fundacionmusicforall.com or calling 604902730.
Which is the PRM and special needs access door?
The access door is number 44. We recommend that you come early to to facilitate access.
Where is the support staff located?
The ‘Music for All’ support point is located at gate 44.
Is there reserved parking for PRM?
Reserved parking spaces in car parks Sur A and Sur B, the closest to gate 44. The parking spaces are purchased through Ticketmaster, if you already have your parking space and you are not PRM you can ask Ticketmaster for a change.
PERMITTED AND PROHIBITED OBJECTS
Objects forbidden in the access to the venue It is forbidden to enter with objects likely to be thrown and/or cause damage and/or put at risk the safety of the rest of the audience, artistic staff and/or working staff (glass bottles, metal bottles, plastic bottles with caps, cans, blunt objects, sharp objects, etc.). Access to
with portable batteries and/or bulky backpacks or suitcases is not permitted.
If you have any questions, please contact us [see contact channels at
section "Information and support"].
Can I bring food and drink into the venue?
You can bring food and water in plastic bottles without caps.
If you need medication, it is advisable to bring it in its original container.
RECOMMENDATIONS
○ Bring water to keep hydrated throughout the wait. Avoid drinks
with caffeine or alcohol.
○ Use sunscreen and renew it every two hours.
○ Wear a cap, hat or scarf to protect your head from the sun and avoid the hours
of maximum heat, protect yourself in the shade!
○ Follow the instructions of the event staff at all times.
○ Bring your ticket already downloaded on your mobile phone. Remember to charge your mobile phone before
Have it ready before arriving at the checkpoint to speed up entry
into the stadium.
○ The stadium is a smoke-free area, smoking is not permitted inside the stadium.
○ Having been turned away at the access control
The opening hours of the incident desk are: Friday 12:00 - 22:30 and Saturday from 13:00
- 22:30.
SECURITY AND EMERGENCY
Medical assistance and first aid points
There are several medical service points in the venue where you will be attended to before, during
and after the concert, for any mishap you may have suffered. You can also contact the staff at
and they will send a medical team to
to attend to you.
Useful telephone numbers
Emergencies 112
Ambulance 061
National Police 091
Local Police 092