If the event has changed the date or the enclosure, the Promoter reserves the right to authorize or not the refund of the amount of the tickets. In case that it is affirmative, is the Promoter who sets the limits and conditions of that refund.
- Purchases by web or telephone: The refund will be done automatically to the card of the purchase, and you will be able to see it on a period between 3 and 15 working days since the opening date of the refund period.
- Purchases on Ticketmaster authorized establishments: Go to the same establishment where you bought the tickets.
As tickets dealers, we handle to offer you an easy and safe way to buy tickets in advance. We do not take part on the events’ organization at all, so any change is an organizer’s direct responsibility. Reason why the refund periods will be enabled once the promoter order it.
However, we are committed with our clients and we assure you that, as soon as we have the information about any change, we will publish it on our website, as well as through our main Social Networks (Facebook, Instagram and Twitter). In addition, if you have bought by web, we will send you a message to the e-mail address you have given us (also remember to check the Spam folder, or at Promotions folder, if you have Gmail account).