If the event has changed the date or the enclosure, the Promoter reserves the right to authorize or not the refund of the amount of the tickets. In case that it is affirmative, is the Promoter who sets the limits and conditions of that refund.
- Purchases by web or telephone: If you have already collected your tickets, go to one of our authorized establishments within the set term to hand them in. If you have not collected them, or if you have printed them at home, ask us for the refund here.
- Purchases on Ticketmaster authorized establishments: Go to the same establishment where you bought the tickets.
As tickets dealers, we handle to offer you an easy and safe way to buy tickets in advance. We do not take part on the events’ organization at all, so any change is an organizer’s direct responsibility. However, we are committed with our clients and we assure you that, as soon as we have the information about any change, we will publish it on our website. In addition, if you have bought by web, we will send you a message to the e-mail address you have given us (also remember to check the Spam folder).