We post your tickets, original and in colour, to your home address.
We offer two different delivery options to meet your needs to the fullest.
- Standard post. National standard post costs € 7.95 per order, it’s a single price for all the tickets in the purchase. Your tickets may take up to 20 working days to reach you. International delivery costs €15 per order and they will reach you in a maximum of 35 working days. Your tickets will be sent out with Correos.
Tickets will need a signature on deliver. If tickets can’t be delivered you will have a notice in your postbox with the tracking number, the Correos office where you should collect them and the period on which they will be up for collection (15 days).
If you want to track your shipment, contact us here or calling 902 15 00 25.
- Express Post We send your tickets to your home on a period of approximately 3 working days on the delivery location, to every country where UPS distribute.
If you want to know your delivery status, go to the UPS web site and introduce the tracking number we sent you on the UPS shipment notification e-mail. You can also check the status of your shipment by entering your purchase reference number at “Tracking” and selecting “Track by Reference”. You can also check it with the purchase reference. On the Follow up menu, you will find the option Follow up by reference.
If at the delivery moment you are not on your home, they will leave you a notification in order that you contact UPS (customer service phone: 902 88 88 20) to accord a new date or time. We recommend that you check when the delivery is planned on their web site, because they will try it three times before returning us it. In this case, you will be able to collect them at the box offices or at our authorized establishments.
Warning: UPS may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver or neighbours of the receiver). UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.
If the promoter of the event is forced to make any changes that resulted in the tickets not being valid to access the venue, new tickets will be sent to the ticket holder by email in PDF format.
Note: Be sure that this service is available for the event you are buying and select it during the purchase process. After it, it is not possible any more.