If you have any question, ALLIANZ TRAVEL provides you with its Customer Support telephone 902 10 93 59 and web page www.allianz-assistance.es where you will find all the information you need.
As soon as you know you won't be able to use your ticket for the event for a reason specified in the policy, contact ALLIANZ TRAVEL immediately by email siniestros.es@allianz.com or phone 902 10 93 58.
Check here the terms and conditions of the Non-attendance Insurance.