On some occasions, due to high demand events, tickets may take longer than expected to dispatch.

• Standard post. If you want to track your shipment, contact us here or calling 902 15 00 25.

•  Express post. If you want to know the status of your sending, go to the UPS web site (www.ups.es ) and introduce the tracking number we sent you on the sending notification e-mail.You can also check it with the purchase reference. On the tracking menu you will find the option “tracking by reference”.If at the delivery time you are not at home, they will leave you a note in order that you contact with UPS (customer service phone: 902 88 88 20) and you arrange a new date or time. We recommend that you check on their web site when the delivery is scheduled, because they will try it 3 times before returning them to us. In this case, you will be able to collect them at the box offices or at any of our authorized establishments.                                                                              Attention! Ups can deliver a shipment to the addressee who appears on the Waybill or to another person who seems to be authorized to accept the shipment delivery on the name of the addressee (as it could be people from the same building as the addressee or neighbors). UPS can use an electronic device to get the delivery proof, and the sender accepts that he/she won’t object to the fact that UPS trust the printed copy of the previous as a proof, based on the fact that the information is obtained and kept on an electronic way.

If the promoter of the event is forced to make any changes that resulted in the tickets not being valid to access the venue, new tickets will be sent to the ticket holder by email in PDF format.

Note: Be sure that this service is available for the event you are buying and select it during the purchase process. After it, it is not possible any more.