Ticketmaster, on behalf of our clients, is committed to supporting fans who require accessible seating and ensuring the booking process is as clear and helpful as possible. Many venues provide dedicated accessible seating areas designed to meet a range of mobility needs.
Accessible tickets are reserved for fans who require wheelchair-accessible seating and for their companions. Please note that these tickets must be used appropriately, and misuse may result in cancellation of the order or denial of entry.
You can request accessible tickets by calling +34 932 887 033 or by completing this form.
Where Wheelchair Accessible seating is available, you will see the following icon on the seat map:
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Wheelchair Accessible
Reserved for wheelchair users and located near accessible entrances, exits, and restroom facilities.
Availability and types of accessible tickets vary depending on Event Organizer policies, venue policies, and the nature of the event.
If no accessibility icons appear on the map, we still encourage you to contact us, we’ll do our best to help you.
Companion tickets must be purchased in advance by calling +34 932 887 033 or by submitting this form.
Each wheelchair user may bring one companion, who must hold a valid companion ticket to access the event.
Some venues provide additional accessibility services or accommodations.
Because Ticketmaster works with thousands of venues, the best place to get the answer is usually the official venue website. We’ve listed webpages for our most popular venues below. If your venue is not listed, please visit the venue’s official website or search for it online.
If your accessibility needs have changed due to a new diagnosis, accident, or medical condition, contact us at +34 932 887 033. We'll review your order and assist in arranging the most appropriate accommodation where possible.
To contact us about purchasing access tickets, or to ask further questions about the process, contact Fan Support.